Before you call to file a claim, it will help to have the following information available:

• first day you missed work due to disability;
• medical condition or diagnosis for disability leave;
• name, phone number and fax number of primary care doctor and/or specialist;
• first and last day of hospitalization (if applicable);
• sick leave balance on your first day of disability;
• date you expect to return to work; and
• information about any other disability benefit payments you receive or expect to receive.

You should file your disability claim as soon as possible, preferably within the first 90 days after the first day of your disability, in one of two ways:

1. Use the online self-service option.

   First time using the site? Select “Are you a new user? and follow the instructions to create your User ID and password.

   Forgot your User ID and/or password? Select “Forgot User ID or Password” on the self-service login page. Enter the requested information to retrieve your User ID. To retrieve your password, select “Forgot Password”. You will need to enter the last four digits of your Social Security number plus your date of birth. Next you select from the options and follow the prompts.

2. Call TIPP Customer Care toll-free at (855) 604-6230 (TDD – 711), Monday – Friday, 7 a.m. – 7 p.m. CT.

Within 24 hours after you file a claim, a claim manager will contact you to get additional information.

The TIPP Administrator will mail you an acknowledgement packet with a claim form to your home. Complete the necessary paperwork and submit the forms back within 10 business days.

Your claim manager will contact you with the status of your claim. If your claim is approved, your payment will be issued on the first business day of the month.